Cancelled subscription,please refund
Terminée
Hi my name is sheila Clements my email address is Email address removed ,I didn’t receive any email saying my subscription was due and it was taken from my PayPal account today,I wish to cancel.,please can you refund
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Hello Sheila,
We have removed your personal data for your security.
Please contact the support team, they have your contract documents, which we do not have access to.
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Please log in to your customer account with the email address that was used to order the license. Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address. Did you insert the delivery address during the PayPal order process? See
How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | AviraYou are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail GDPR-compliant. Thank you for your understanding.
We cannot cancel your license or refund. We are not authorized to do that, only the owner of the license can initiate that.
Please have a look at the information, maybe there is already a solution:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraIf something is still unclear, please let us know, we are pleased to help.
Best wishes and a peaceful pre-Christmas time
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