subscription cancellation

Terminée

Permanently deleted user

• 8 août 2022 18:19

I have tried to cancel my subscription by clicking on the link. The questions pop up briefly and then disappear and I am left on the same page where I was. I want to cancel my subscription so could someone do that for me and let me know when it's done? Thank you.

Oui 0 Non

• 

  pascha45

  • 8 août 2022 19:33

  Hello Susan,

  You are writing here in the community, a publicly accessible forum. Unfortunately, we do not have access to your customer account and the necessary data. In addition, we do not have the authorization to do this for you.

  You have 3 e-mail addresses in your customer account, please check whether all of them are verified by you.

  Please make sure that you are registered under:

  https://my.avira.com/de/dashboard/home 

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under subscriptions, and you can cancel your subscription from there or contact support directly:

  https://my.avira.com/de/dashboard/subscriptions/tabs/plans 

  You can contact the support team as a Premium customer directly from your customer account under "Support", also under:
  https://my.avira.com/de/dashboard/support/tabs/support 

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Here you can find instructions on how to cancel your subscription:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira
  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

  Oui 0 Non
• 

  Permanently deleted user

  • 23 août 2022 01:21

  This website is a SCAM!!! it makes so hard to cancel your trial subscription. I will post it on Reddit so no one will use this site. Can't get ahold of anyone and can't email or chat either. 

  Oui 0 Non
• 

  pascha45

  • 23 août 2022 07:42
  • Modifié

  Hello Bang,

  You are writing here in a publicly accessible forum. Here you can find the Avira Community Guidelines, see: "How to create a post?"
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the description for deactivating the automatic licence renewal does not work for you, please check your procedure, then you are probably not correctly logged in.
  If you can't reach anyone from your customer account and can't email or chat, then your access data is incorrect.
  This is precisely the case according to your description. You have  2  e-mail addresses in your customer account, please check whether you have verified both. Please try the cancellation instructions for both, then your trial subscription is cancelled with the following description. It is not SCAM, it is actually logical that you log in with the email address with which you ordered the license.   Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
   
  You will find the description below:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please follow the instructions, and you will be able to cancel the trial subscription. 
  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

  Oui 0 Non

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