Subscription payed avira non activated

Terminée

Alberto Pellegrinetti

• 15 août 2022 16:25

I have paid subscription to Avira (by PayPal euro 34.95)  in May 17 2022 but I never received email or instruction to activate my Avira Security.

 

Someone can advice me for resolving this problem?

Thanks Everyone

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• 

  pascha45

  • 15 août 2022 18:05

  Hello Alberto,

  You received a 17-digit ID number for the PayPal payment. Did you enter the delivery address in the PayPal payment process? See:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in to your customer account with the access data (e-mail address with the password you have chosen) with which you previously purchased the Avira product. Your subscription will then be displayed in your customer account under Subscriptions and can be installed from there:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. Your email has also been sent to this address.
  From there you can install the subscription directly, see also the illustrated instructions:
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards

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  Alberto Pellegrinetti

  • 15 août 2022 22:51

  Thanks a lot.

  Problem solved.

  Alberto

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• 

  pascha45

  • 16 août 2022 07:22

  Hello Alberto,

  SUPER! You're very welcome, that makes us happy. Thank you very much for your positive feedback.
  If anything is ever unclear, please let us know, you know the way to us.

  Many greetings

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