The Avira Support Collector is part of Avira Support, and provides a detailed error analysis of your system, so that Avira Support engineers can quickly locate the problems.
Note
Collecting the support information can take some minutes to several hours, depending on the speed of your computer and the selected operating mode of the Support Collector.
1. Download the Support Collector on the affected system.
2. Run the downloaded file with a double-click.
3. Type your support request number or your case number.
4. Select which data you want to be collected.
• Standard Data: This is for regular app usage data like log files and system events to diagnose your device.
• Virus Data: This includes standard data, and files quarantined in the app.
6. Click Start and enter your computer’s administrator password and click on Ok to start the log collection process.
7. Once the data has been collected, click Send to customer support.
The collected data is sent automatically to Avira's support team. They will email you further instructions once they've analyzed the data.
8. Click OK to quit Avira Support Collector.