Cancelation

Completed

firas ALHAIBE

• October 23, 2022 20:21

I canceled my subscription many times but not active that

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• 

  pascha45

  • October 24, 2022 08:04

  Hello Firas,

  Unfortunately, we cannot understand your request with the information provided.
  Without concrete information, no information is possible.
  Here you can find the Avira Community Guidelines: "How to create a post".

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in to your customer account with the email address you used to order the license. Your license will then be displayed in your customer account and can be cancelled from there:  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
  Unfortunately, we do not have access to your customer account, you can only do this by logging in correctly.
  Only with your access data, which you used when ordering, will your purchased subscription be displayed to you and can be cancelled from there:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira
  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT". 

  Many greetings 

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