Premium subscription not provided post payment

Completed

אריאל ודאי

• February 27, 2023 22:20

I have purchased a premium subscription a few months ago, but the it never appeared anywhere, both in my account, and in the application.
I have received the receipts from both avira and paypal for the subscription's payment, yet the it was never delivered.
Have already checked the account details, and subscription status ("No active subscriptions").

Would love your help.

ariel

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  אריאל ודאי

  • February 27, 2023 22:21

  Subscription expiration date is the 23rd of September 2023

  Yes 0 No
• 

  pascha45

  • February 28, 2023 07:41

  Hello Ariel,

  Unfortunately, we are unable to understand the details of your request.
  Did you enter your delivery address in the Pay-Pal order process? 
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you log in to your customer account with your access data (email address and the password you chose for this subscription) with which you previously purchased Avira?
  Then your license will be displayed in your customer account under Subscriptions and you can install directly from there.

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. If your subscription is not displayed there, the access data is incorrect.

  Only with your access data, which you used when ordering, will your subscription be displayed, and you can install it directly from the customer account or contact support. Unfortunately, you did not provide any information about the license you ordered. Did you follow this procedure when registering?

  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira
  Questions about the license can only be answered in your customer account in accordance with the GDPR. Thank you for your understanding.

  Kind regards

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