STOPPING YEARLY RENEWAL OF AVIRA ANTI VIRUS PRO

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TED HEIBERGER

• May 17, 2023 05:10

I HAVE A NEW COMPUTER  WHICH DOES NOT HAVE AVIRA ON IT. AVIRA/CLEVERBRIDDGE IS STILL TAKING PAYMENTS FROM MY CC. I CANNOT FIND ACCT DETAILS TO LOON BECAUSE MY OLD COMPUTER IS GONE. HOW CAN I GET THIS RESOLVED.  PLEASE HELP

 

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• 

  pascha45

  • May 17, 2023 07:04

  Hello Ted,

  You are writing here in the Avira Community, a publicly accessible forum, unfortunately we do not have access to your customer account. Please log in to your customer account with your access data (e-mail address and the password you chose for this license), with which you ordered the license before. After that, you can cancel your license from your customer account. Only with your access data, which you used when ordering, your subscription will be displayed, and you can contact the support directly. You have  2  e-mail addresses in your customer account, please check if both are verified by you. Then you can cancel your license from there according to the following information:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR.

  Here the publicly accessible Avira Community is unfortunately no way to contact Avira Support directly.
  See the Avira Community guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  Many greetings

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