cleverbridge multiple charges

Completed

cary brief

• October 26, 2023 12:42

i never gave whomever cleverbridge the right to automatically charge  my paypal account.  i want a full refund because I do not feel I can trust avira anymore.  i got no heads up only AFTER THE CHARGES.  this is unacceptable.  paypal and /or amex will take care of it if you wont

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• 

  pascha45

  • October 26, 2023 13:48

  Hello Cary,

  You are writing here in the Avira Community, a publicly accessible forum, we do not have access to your Avira customer account.
  Questions about your licence or the installation can unfortunately only be dealt with by the support team via your customer account by email in accordance with GDPR.

  Here you will find a description of the licence charge:
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here, the publicly accessible Avira Community, is unfortunately no way to contact Avira Support directly, see Avira Community Guidelines, see: "How to create a post":

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  If you have entered your delivery address during the PayPal order process, see:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Have you added the automatic licence renewal, which only you can set, according to your wish:
  What is the Avira automatic license renewal and why should I use it? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have been informed that you have already contacted the support. Therefore, it would be advisable to continue contacting the support team, also to avoid duplicate processing.

  Please check your e-mail addresses, you can make a refund yourself from the customer account.

  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have no data and no authorisation to do this for you, it can only be done GDPR-compliant by email via the licence holder. Thank you for your understanding.

  If anything is still unclear, please let us know and we will be pleased to help.

  Kind regards

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