Rinnovo automatico abbonamento
Completed
in data 22/11/2023 mi sono state addebitate su Paypal, causale "AVIRA 3531", Euro 34,93 e ho pensato che riguardassero un abbonamento da me sottoscritto un anno fa e quindi non gli ho dato peso. Senonché sono entrato nella mia area personale per disattivare il rinnovo automatico e con sorpresa mi accorgo e non c'è traccia di abbonamenti. vorrei una spiegazione plausibile altrimenti pretendo il rimborso del suddetto importo indebitamente acquisito. Diversamente mi rivolgerò alla associazione dei consumatori per risolvere il problema . Grazie. Pasquale Faraldo
-
Hello Pasquale,
Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish, see:
Feel free to start a new one but keep it in English or German. If your language skills are limited, use an online translation service of your choice.
It is important to use the correct e-mail address, especially if 2 e-mail addresses are stored in the Avira customer account. Only then can the purchased licence be displayed correctly in the Avira customer account. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Also, we highly recommend reading our Avira Community Guideline step-by-step:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
There you'll find useful information about our community.
Kind regards
0 -
on 22/11/2023 I was charged Euro 34.93 on Paypal, reason "AVIRA 3531", and I thought they related to a subscription I signed up for a year ago and therefore I didn't give it any weight. Except that I entered my personal area to deactivate automatic renewal and to my surprise I noticed there was no sign of subscriptions. I would like a plausible explanation otherwise I demand a refund of the aforementioned amount unduly acquired. Otherwise I will contact the consumer association to resolve the problem. Thank you. Pasquale Faraldo0 -
Hello Pasquale,
We are surprised by your new information.
Your request was already answered by us on 23.11.2023, including the description of your 2 e-mail addresses stored in your Avira customer account. Only with your access data, which you used when ordering, will your subscription be displayed, and you can contact support directly.
Did you enter your delivery address during the PayPal order process? See
How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | AviraHere you will find a description of the allegedly unauthorized request for an active license:
Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | AviraA description of the automatic license renewal:
What is the Avira automatic license renewal and why should I use it? – Official Avira Support | Knowledgebase & Customer Support | AviraYou are writing here in the publicly accessible Avira forum, questions about your subscription can only be answered by Support. The Avira Community is subject to the strict requirements of the General Data Protection Regulation, we adhere to these GDPR requirements.
Unfortunately, questions about your Avira subscription and your installation can only be answered by the support team via your customer account by email in compliance with the GDPR.
Once again: Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.Best regards and have a nice weekend
0
Please sign in to leave a comment.
Comments
3 comments