I bought/renew my License but it doesn't effect.

Joey Clamor

• December 18, 2023 07:24

I renew my account twice, charge twice but it still doesn't effect on my account.

Support doesn't work. 

Yes 0 No

• 

  pascha45

  • December 18, 2023 08:58

  Hello Joey,

  Please log in to your Avira customer account with the access data of your order. You have entered 2 email addresses in your Avira customer account, please check that both are verified by you.
  Your subscription will then be displayed. The support team only works with the email address of your order, i.e. if you are correctly registered.
  The digital assistant Mark even draws your attention to this: "I am here to help, but my assistance is limited to your subscription level."  and  "If you have an account, please log in for premium support services."  If you log in correctly, you will also receive satisfactory answers.

  Premium customers with a valid licence can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
  Unfortunately, questions about your Avira version and your installation can only be handled by the Avira support team via your customer account by email in compliance with GDPR.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Kind regards

  Yes 0 No
• 

  Joey Clamor

  • December 18, 2023 09:12

  I did but it doesn't show.
  
  I was charged on my paypal twice.

  Yes 0 No
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  Joey Clamor

  • December 18, 2023 09:19

  I figure it out.
  
  It was sent in my paypal email not to my avira registered email.
  
  But it was subscribe twice. It is possible to refund?

  Yes 0 No
• 

  pascha45

  • December 18, 2023 14:50

  Hello Joey,

  Thank you for your feedback.

  In the Avira "Knowledgebase and Customer Support" there is information about payment via PayPal.

  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have already explained to you that you are writing here in the Avira Community, a public forum. Questions about your licence can only be processed in compliance with the GDPR by emailing Support.

  Here you can find instructions for a refund: 
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira
  Thank you for your understanding.

  Best regards

  Yes 0 No

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