Cancellation still pending

Completed

Stavroula Balafa

• May 22, 2024 13:42

Hello. My PC is running on windows 7 and the product gets uninstalled automatically. I cannot use it until I upgrade. I have just been charged for a renewal of the contract without prior notice, which I hate 100%. I have chosen the option to cancel the subscription and receive a refund twice. I still haven't got my money back. What is going on? I want a refund asap.

Yes 0 No

• 

  pascha45

  • May 22, 2024 17:40

  Hello Stavroula,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.

  The digital assistant Mark drew your attention to the correct registration:
  "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory response from the digital assistant Mark is only possible if you have logged in correctly.

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via e-mail, support chat  - in some cases telephone.

  Your: "I have just been charged for a renewal of the contract without prior notice, which I hate 100%."
  About renewing the contract without prior notice, which you hate: Did you add the automatic licence renewal according to your wish? See:
  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  About your option to cancel the subscription and get a refund, you will surely have your copies. 
  Please log in correctly to your customer account. We have not seen any cancellation or refund request. But you will have a copy of them.  Please submit the relevant copies to Support and refer to the correctly entered termination and your refund requests.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email.  We have neither access to your Avira customer account nor to your Avira installation. See the community guidelines. 

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Kind regards

  Yes 0 No
• 

  pascha45

  • May 23, 2024 08:22
  • Edited

  Hello Stavroula,

  Did you follow the instructions below? See:

  https://contract-support.avira.com/?lang=en 

  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  Then you have a copy of the notice of termination.

  Kind regards 

  Yes 0 No

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