Free trial expired, don't want, stop billing my card
Completed
I installed the free trial, but can't afford the product. Avira has been trying to bill my card three times a week for nearly a month, which I think should be illegal. Two or three times, sure, but this is bloody excessive.
I've tried to find a way to cancel this thing. I can't contact support without an active subscription. Clicking the "Buy, renew or refund" option on the support page just bounces me right back to that same support page on both Chrome and FIrefox.
THis is starting to feel like some really shady business practice, when there's no way to stop the company billing for a product I don't want. ANd I want it even less now that the company is relentlessly billing me and refusing any means of contacting them to stop it.
Someone at Avira, make it stop. Don't force me to go through to court system.
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Hello Frederick,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum. With the information provided to us, we cannot follow your request.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email. We have neither access to your Avira customer account nor to your Avira installation. See the Avira community guidelines: "How to create a post? ⇒ Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’: by email, support chat and (in some cases) telephone.
Here, the community has no information about your installation or even access to your customer account.Here are instructions that might help you find your self-created order in your records and cancel it correctly:
The digital assistant Mark also drew your attention to this: ‘I am here to help, but my assistance is limited to your subscription level.’ and ‘If you have an account, please log in for premium support services.’ See your contact details for support.
Your info: ‘Clicking the “Buy, renew or refund” option on the support page just bounces me right back to that same support page...’ This does not mean ‘some really shady business practice,’ - no, then you are not correctly logged in with the access data of your order.
Your term, ‘really shady business practice,’ is incomprehensible. You will be informed to log in correctly, and you will be given instructions on how to cancel your subscription:
https://contract-support.avira.com/?lang=en
In order to clarify and cancel your order - whether in court or here in your Avira customer account - the correct details and data of your order are required in any case. Only you know the details of your order, please enter your order details correctly. Thank you for your understanding.
Best regards and have a nice Sunday
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