Unable to renew

Jan Van Ryswyck

• July 16, 2024 19:52

I'm unable to renew my subscription. I'm able to fill in all the fields on the form (creditcard, address, business address). However, when I click on the "payment" button, the page just refreshes and nothing happens. I tried different browsers, but still the same result. Can you have a look at this?

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• 

  pascha45

  • July 17, 2024 08:50

  Hello Jan, 

  Unfortunately, we cannot follow your information. 
  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
  We have neither access nor information about your Avira customer account, your Avira licence or the OS installation. The Avira Community is not a way to contact Avira Support! 
  See: ‘How do I create a post?  ⇒ Details are important.’ Attention: ‘The Avira Community is not a way to contact our support directly.’ See the Avira Community guidelines, everything is described there.

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You can set an automatic extension in your customer account according to your wishes, you can activate or deactivate it yourself. See:

  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We are unable to verify your information about the attempted transfer. We do not have access to your customer account and bank details.
  Avira is subject to the strict requirements of the GDPR and can only be processed by email in accordance with the requirements of the General Data Protection Regulation, i.e. in compliance with the GDPR by email.

  We cannot view your description of the payment instruction, as we do not have access to it from this publicly accessible forum. Please check your own details in your Avira customer account. Thank you for your understanding.

  Kind regards

   

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