Refund of payment

Completed

Permanently deleted user

• February 14, 2020 04:27

avira gave me the run around, you can't contact them, you can't get refund for unauthorised payment, as they have no easy way to communicate with them by email. they took twice payment in a matter of two month the second one was not authorised. will choose a different protection provider next time.

Yes 0 No

• 

  Dominik Kowalski

  • February 14, 2020 08:53

  Hello,

   

  Sorry to hear this.

  Usually you can easily contact us via our support webform:

  https://support.avira.com/hc/en-us

  It is necessary that you use the E-Mailaddress that was used to create the account which was affected by the auto renewal.

  Are you still interested in finding a solution?

  I will then contact you directly to talk about the details.

  Please let me know what your thoughts are.

   

  Thank you and best,

  Dominik Kowalski

  Customer Service Engineer

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• 

  Permanently deleted user

  • August 19, 2020 19:12

  Hello, I tried a trial of Avira Prime and cancelled the order after a month but the money has been taken yesterday. My reference is xxxxxxxxxxx.I am unable to request a refund through support because it says I am not a license holder. There is no email or phone number to contact. How do I request a refund? I repeat, I cannot do it through Avira support because it does not allow me to get in without license although the money has been taken. It was taken only yesterday so within the 14 day period.

  Srinivasa Viswanath, UK

  Yes 1 No
• 

  Lukas Huptas

  • August 20, 2020 13:05

  Hello Srinivasa,

  Sadly, we cannot provide license arrangements here on this board. Please take a look here, where you'll find an answer:

  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

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• 

  pascha45

  • August 23, 2020 09:46

  Hello Srinivasa,

  You replied to a "no reply" e-mail. This is for your information only, a notification email that you have a new comment in your post. You are advised not to reply to it. These comments will not be published in your post. Please write in the Avira Community only in the fields provided.
  Your new post was read by chance.

  As already answered by Arthur Lukas Huptas, again :
  Please log in to your customer account with the email address you used to purchase the license.

  If you have logged into your Avira customer account with several email addresses, please make sure that you log in with the email address with which you purchased the license. The license is linked to this address, here it is activated. If PayPal was used for payment, then the delivery address should be inserted, otherwise it will be changed by PayPal.       

  https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal- 

  With the correct email address registered, contact will be made to your account with the deposited license so that the reclaim can be initiated by you.

  Many greetings and a happy Sunday

  Yes 0 No

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