WTH... I just bought Optimization Suite and it wants me to UPGRADE???
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WTH... I just bought Optimization Suite to speed up my computer (I clicked the upgrade to PRO button), downloaded it, installed it, ran the analyze function first, and then, it says "for faster speed, upgrade to Pro". I am pissed!!!
I am going to get my money back from PayPal.
What a ripoff!! Thank goodness for social media. I am taking screen shots of my invoice and the "upgrade to Pro" message to post.
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Hello David,
I can't really understand your information. So a further inquiry.
Did you purchase your license in the Avira Online Shop? https://antivirus.avira.com/de/acq/bundles/antivirus-optimization-prime-20?
If yes: The license is automatically activated on the customer account with the email address used during the purchase.
You have used PayPal. Did you enter the delivery address, see:
https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal-Please log in at https://my.avira.com/ with the e-mail address in your customer account with which the license was sent to you.
Your activated license will be displayed under subscription. Click on "INSTALL" and follow the instructions.Did you follow these instructions?
https://support.avira.com/hc/en-us/articles/360007296878-How-do-I-install-a-product-via-My-Avira-Account-If anything is unclear, please let us know with exact details, we are happy to help.
Many greetings
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Hello David,
Well, it sounds like that your situation is like pascha45 already explained. So please take a look at these links and come back to us at any time.
Best,
Arthur Lukas Huptas
Avira Community Manager
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Hello, as I stated in my post.
I got it.
Installed it.
Opened it....And it still wants me to upgrade.
I can send screen shots to prove it.
Clearly, you missed the installed and used it part of my post and just sent a "canned" reply.
ALSO... Maybe it's my imagination, but since I installed it, my computer is now taking literally twice as long to boot and respond. Do you make our computers slower so you can be the hero and make them faster by removing your own malware? I know that sounds pernicious but I am really frustrated at your inane reply.
Do I really have to take the time to reinstall it and take screen shots to prove it to you?
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Hello David,
Well, first of all, we're willing to help and assist you in any way and being polite all the time. We expect the same on your side even when something isn't working.
If you are willing to stay working on fixing this issue there are two options:
- Post as many information as possible and run the steps which pascha45 and I send to you
- Get in touch with our guys from the support team. You can access the phone number right from your Avira account
Best,
Arthur Lukas Huptas
Avira Community Manager
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