Do not receive verification code
Completed
Hello
I had problem to logging in to my avira account
I have been trying to log in to my account for a few days but I do not receive any verification code
even waited 24 hours and tried again but still did not receive it
I had to create a new account to post in the forum😐
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Hello Fardin,
Please log in to your customer account https://my.avira.com/en/auth/login with your email address at and under Subscriptions you will find your licence https://my.avira.com/en/dashboard/subscriptions/tabs/plans
You can start this process directly by clicking on INSTALL.If you have purchased the licence in the Avira online shop, no activation code will be sent to you. Important: The licence will be activated immediately to the email address you used when ordering:
https://support.avira.com/hc/en-us/articles/360010172218-Activate-your-Avira-licenseBelow you will find instructions on how to install your licence
https://support.avira.com/hc/en-us/articles/360007296878-How-do-I-install-a-product-via-My-Avira-Account-
If anything is still unclear, please let us know, and we will be happy to help.Have a Merry Christmas and all the best for the New Year.
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Hello
I create this new account so I can contact you …
in my primary account I have the same problem and by mistake i signed out from the last device I was signed in
what can I do to return it ??
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I did a password change and am still not able to log in. I am also not receiving this verification code even after multiple tries kindly guide me in this matter
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Hello Armughan Haider,
You have 2 email addresses in your account. Please check (exactly) your e-mail address. Often there are small mistakes in this important address with big consequences, the e-mail can only be sent to the deposited address.
If the verification code is not delivered, the e-mail address is often incorrect.
You are writing here in a public forum, we do not have access to your customer account, this is only possible via the support team.
Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT".If something is still unclear, please let us know, we will be pleased to help.
Many greetings and a nice weekend
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I have a similar problem. Even though it prompt that a verification code was sent to my mobile number but still did not receive any codes. I don't have any device signed in anymore and I can't do anything with my account without signing in and I can't sign in because the verification is not coming to my mobile number.
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Hello Fidel Lacaba
if you have a similar problem as your predecessors here in the forum, the instructions are also recommended for you.
You are writing here in the Avira Community, a public forum. Unfortunately, we do not have access to your customer account.
Questions about your license can only be answered by the support team via your customer account via email in accordance with GDPR.
Please check if both email addresses in your customer account have been verified correctly by you. Important is the e-mail address of your order, only there the subscription is stored.
We have been informed that you have already contacted support several times and have already created tickets there.
Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
Please refer to the Avira Community Guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Based on your contract documents available at the support, to which we do not have access here, your questions about your license and your personal access data can only be handled by them via email in accordance with GDPR. You can get further information in your self-created tickets, also to avoid duplicate processing. Thank you for your understanding.
Greetings and have a nice weekend
Addendum: You already had problems with SMS delivery (SMS OTP) months ago. Have you corrected them?
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I have same problem for 4 days. I can't receive any verification code when I'm log in. Many times, try doesn't work. Please fix this problem because my all-passwords store in password manager. Without verification code I can't access my account.
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Hello Alice,
You are writing here in the Avira Community, a publicly accessible user2user forum.
We have neither access to your Avira customer account nor to your Avira installation.No Avira licence is stored under the email address used now here, this address was only set up today!
Your: "Please fix this problem because my all-passwords store in password manager." We don't have access to your customer account from here - the public forum - so we can't fix this problem.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email. We have neither access to your Avira customer account nor to your Avira installation. See the Avira community guidelines: "How to create a post! ⇒ Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Your: "I can't receive any verification code when I'm log in." Please check your order email address. Is it verified and displayed correctly and up to date? Only the customer is responsible for the verification address with his customer account details.
Thank you for your understanding.Best regards and have a nice Sunday
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