Avira System Speedup direct payment

Answered

Permanently deleted user

• January 07, 2021 14:26

Hello,

       I have just received a direct payment (paypal).  I don't want to have a years subscription of it.  Is there any way I can cancel it and get my money back.  I have not registered an account or I can't find my invoice details.

Thank you for your help

Elizabeth

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• 

  pascha45

  • January 07, 2021 15:22
  • Edited

  Hello Elizabeth,

  Please log in  https://my.avira.com/en/auth/login   to your Avira customer account with your access data.

  Your licence should be displayed here

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  Important! Please log in with the email address you used to order the licence.

  You have paid with PayPal. Did you add the delivery address when ordering so that PayPal does not create a new email address for you?         https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal- 

  Here you will find instructions on how to cancel your subscription:         https://support.avira.com/hc/en-us/articles/360001045178-Cancel-your-Avira-subscription 

  Here are instructions on how to get a refund:
  https://support.avira.com/hc/en-us/articles/360000744025-Request-a-refund-for-your-Avira-order 

  If anything is still unclear, please let us know, and we will be happy to help.

  Kind regards

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