i have paid but the subscription doesnt show on app ??
Answered
My subscription doesn't show on the app even though i paid for a years subscription ??
please help me ??
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Hello,
In the Avira Community Guidelines you will find - How to create a post - for your information.
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
It would be very helpful if you could describe your problem in more detail using the instructions. Your question can only be answered with the information provided to us. Thank you for your understanding.
...the same as another user has stated...
So, we don't know what this user has provided.
If you are registered, you can only log in.
Are you trying to activate an activated licence again?
An activated licence is displayed in your customer account underhttps://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, the registration is not correct.
How did you reset your password?We regret the lack of precise information, this is the only way to make concrete statements. Thank you for your understanding.
Many greetings
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i created an account when i downloaded Avira through Microsoft store, i payed for a yearly subscription on the 10th january 2021 , this subscription does not appear on my account ?
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apologies , i can sign in now , but the subscription does not show
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Hello,
You have now written:
...when i downloaded Avira through Microsoft store, i payed for a yearly subscription on the 10th january 2021...
Again, we ask for accurate information.
Did you purchase the licence in the Avira online shop or in the Microsoft Store?Kind regards
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I payed on the avira app via PayPal, which was downloaded through Microsoft store ?
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Hello,
Now, you're also providing this information.
Have you entered the shipping address with PayPal so that PayPal doesn't have to create a new email address for you:We are a publicly accessible forum, personal data may not and cannot be processed here according to the Data Protection GDPR.
Again, without exact information - as requested in our 1st answer - we can't help, especially not with personal data.
Please check your own documents, your email addresses, which Avira version, your PayPal order, the transaction code from PayPal and the correct email login in your customer account. You have all these documents - we don't have them - and I wish you success.Many greetings
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Yes my address is linked to my email address on PayPal, the email address is the account email address for avira login also
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so are we just going to ignore the fact that I'm a paying customer with a subscription that doesn't show on my account ?????
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Hello,
As long as we do not receive correct information from you, or you do not answer the questions, we cannot clarify anything. We do not have any data about your account here in the public forum.
Our question from 03/25/2021 is not answered.
Again, we ask for accurate information.
Did you purchase the license in the Avira online store or in the Microsoft Store?Only you can answer this correctly. 2 possibilities - or can't you understand the question?
I paid on the avira app via PayPal, which was downloaded through Microsoft store ?We don't care where you downloaded what, we need to know where you transferred the money!
If the license was purchased in the Avira online store and is stored in your customer account, there is a possibility to check the order process with a back-tracing procedure.Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used during the purchase and is activated immediately. Questions about your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
With a clear answer, we will be happy to assist you.
Best regards and happy holidays
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