Real-Time Protection is stopped

Answered

Martin Freedman

• March 13, 2021 15:18

Running Windows 10  Pro latest security updates.

 

Ever since I purchased Avira a couple of weeks ago I have not been able to start real-time protection I have re-installed rebooted ad nauseum to no effect. 

 

Under Windows Security Providers Avira is turned off and I cannot turn it on. It asks for elevated permissions to start  which I give but it does not start.

Yes 0 No

• 

  pascha45

  • March 14, 2021 20:20

  Hello Martin,

  Did you purchase the licence in the Avira online shop?

  Did you install it according to the following instructions?

  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You did not specify the Avira version. You write about a new installation. Did you follow these instructions (removal and reinstallation)?

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  Or according to the manual reinstallation?

  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We are a publicly accessible forum, personal data may neither be questioned nor processed here in accordance with the GDPR:
  If the behaviour does not change after the installation as administrator, you can contact the support team directly as a Premium customer with a valid licence for further technical checks of your installation:

  Where do I receive support for my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira
  
  Your installation can be discussed with the support team in a GDPR-compliant manner via email and checked with further applications. Thank you for your understanding.
  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings and have a nice Sunday evening

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