Where is my antivirus?
Completed
Hello,
I couldn't find any active license in my profile, i bought at 06 april my antivirus billing CB-30-16918223 from avira.
Please help me
best regards
Marco Savioli
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Hello Marco,
You have 2 e-mail addresses stored in your Avira customer account.
Please log in with the correct email address.
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is activated immediately.Afterwards your licence will be displayed in your customer account at https://my.avira.com/en/dashboard/subscriptions/tabs/plans and can be installed immediately from there.
Here you will find instructions for installation:How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira
If anything is still unclear, please let us know, and we will be happy to help.Many greetings
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Hello pascha45,
My email is xxxxxxxxxxxxxx @tiscali.it nothing else and i bought from Avira store new antivirus
Billing CB-30-1691xxxx 06/04/2021 (Mastercard)
then today it is disappeared from my account.
Moreover new billing found on my second Mastercard 44,95€ 11/04/2021 I've never bought it
Please help me
Thankyou so much
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Hello Marco,
This new request is not understandable for us.
You also contacted the support team on 12/04/2021 and created a ticket.
You received an answer to your 2 e-mail addresses on 13/04/2021.Please stay with the review you initiated and the answers to it. You asked the support team for help and got the answer there.
We cannot make any changes to your customer account, we cannot access your data from the community.
We regret that we cannot give you any other answer. Thank you for your understanding.Many greetings
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Hi pascha45
My situation in this moment is very bad and I feel very sad.
I have never received any emails before yesterday at xxxxxxxxxxxxx @tiscali.it.
I wrote to the community because with no active subscription I cannot access the support
Status:
- I bought a subscription that does not appear in my account
- in my mastercard found another charge of 44,95€ never bought any subscription
I would like to know how to fix this issue and get out from hell
Greetings
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Hello Marco,
We understand your problems, but we have no solution for you.
We have deleted your e-mail address here in the forum, please do not insert such important data in a public forum! Take a close look at it. Sometimes you put a dot, sometimes there is no dot in the e-mail address!
It is difficult if the e-mail addresses are not entered correctly or if afterwards you are no longer aware of what has been used. And then you have 2 e-mail addresses! You wrote to the support team on 12.4, so you can get in touch!If you also get new account charges that you did not order, please have a look at the following information:
Again, you bought a subscription, it's activated in your account, you just have to log in to your account with the email address you used when you bought it.
We are a public forum, sharing personal data is not allowed here - Data protection GDPR.
Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.Best regards and have a nice weekend
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Hello pascha45,
I can't reach customer service because my subscription disappeared from my accont even though I bought it on April 6th
What can I do ?
About GDPR, i put my personal data to prove how ridicolous the situation is.
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Hello Marco,
Your "What can I do ?" - please read the answers to your questions.
You wrote to the support team on 12/4/21 and created a ticket there and received an answer.
You have probably overlooked this contact accidentally, also, that we have already described all this to you in our posts.
For the customer's questions, a ticket is immediately created by the support team to the submitted email address. In this ticket, the answers to your questions were and will be made available to you.
It can be seen - you were able and you can contact the support team.It would be helpful, please stay with the support team in the ticket you created and also answer the questions there and clarify any further unknown points. As a publicly accessible forum, we do not have access to your Avira account.
Once again: Questions about your license or about Avira payment processing can only be processed by the support team via your customer account by email in accordance with GDPR.
Data protection GDPR applies to Avira, and we will adhere to them here in the community.
Thank you for your understanding.Many greetings and have a nice Sunday
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