Avira Prime dont work

Dan Højgaard

• May 19, 2021 08:50

I have used Avira Prime for many years. There have been many problems like loosing wifi conection. Forgetting that I have a license. Now Avira will not open at all. It say Avira Team is working on the problem? Now it is a week and it still do not work. A virus program is about trust, If it do not work so often how shall I trost it to protect my computers?

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• 

  pascha45

  • May 19, 2021 10:34

  Hello Dan,

  We are sorry for your inconvenience, but we do not fully understand your request.
  Your installation does not seem to be correct.

  Can you find the active licence here in your customer account with the duration?
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans?

  Have you already carried out a repair installation? See:

  Repair your Avira Security for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  Or an Uninstallation:

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  Followed by a new installation:

  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here the community is a publicly accessible forum, personal data may and cannot be processed here according to the data protection GDPR. Questions about your licence can only be answered by the support team via your customer account by e-mail in accordance with the GDPR.
  Premium customers with a valid licence can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • Or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  They will be able to provide you with information about your licence based on your contract documents. In case of technical difficulties, they can also check your installation, which we do not have access to here. The support team can also exchange information via e-mail in a GDPR-compliant manner. Thank you for your understanding.

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings

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• 

  Daniel Olah

  • June 07, 2021 19:38

  Hi,

  I've got the same issue. I have the Avira Prime, and up untill a few days ago when I try to start avira, it simply won't open. There is an error message:

  Something did not work as expacted, avira is notified.

  That's it.

  I did a reapair, but even that didn't fix it. I'm clue less.

  Any help would be apreciated.

  Yes 0 No

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