My credit card was charged with RM270 on 24/05 when i did not give my consent

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Permanently deleted user

• June 01, 2021 11:48

Following up on my earlier email.

I would like to get reimburse of RM270 which was charged to my credit card on 24/05.

I did not authorise any subscription to Avira.

How do i go about this?

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• 

  pascha45

  • June 01, 2021 14:32

  Doppelter Beitrag, siehe:

  https://support.avira.com/hc/de/community/posts/360015885918-My-credit-card-was-charged-with-RM270-on-24-05-when-i-did-not-give-my-consent 

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  Permanently deleted user

  • February 11, 2022 19:57

  I, Elke Hemmings, wish to cancel my subscription as I was not informed prior to my credit card being charged. I would like a refund please

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  pascha45

  • February 12, 2022 05:52

  Hello Elke,

  As already described in the post above yours:

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.
  We do not have access to your customer account from this public forum and are not authorized to initiate refunds. This can only be done by the owner of the license based on the data stored in the customer account. 

  Here you can find information, maybe you can already find a solution for cancellation and refund:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings and have a nice weekend

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