Avira scanning then shut down my computer every start up

Completed

Thu Betteridge

• May 29, 2021 00:05

Every morning when I turn on my laptop (Window 10 Home) avira will run a scan in the background then a pop up that gives me 300 seconds to click the cancel button otherwise it would shut down my laptop. It is annoying because if I missed this I have to restart the computer again and again. How to disable this? The old version of Avira actually gave me more control in the setting, not anymore. More annoying, I can see that there is a number of users posting the same problems and you never publish the remedy. Why?

 

Yes 0 No

• 

  pascha45

  • May 30, 2021 19:33

  Hello Thu,

  We are sorry that you are having difficulties with the Avira license.
  Unfortunately, you did not tell us which Avira version you have installed. We also do not know what was offered in your old version and which settings you are missing now.
  Have you already done a repair installation? See:
  Repair your Avira Security for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  Or an uninstallation:
  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  Followed by a new installation:
  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down to Contact Avira

  If the behaviour does not change, the support team can initiate a check of your installation. This is not possible in our public forum here. We do not have access to your customer account

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

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