Cancelation order/ref #xxxxxxxxx
Completed
Please cancel ref #XXXXXXXXX since I never use it anymore. It has been charge in my bank statement on 5/24 for the amount of $48.31. I tried to reach you at 1 800 929 0315 few times, not available.
Thank you.
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Hello Atiek,
The reference number has been removed for your security.
The community here is a publicly accessible forum, personal data may and can neither be questioned nor processed here in accordance with the Data Protection GDPR.
We do not have access to your customer account. Questions about your license or payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR.
Please have a look at the information, maybe there is already a solution for you:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything is still unclear, please let us know, and we will be happy to help.
Many greetings and have a nice weekend
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Buenas noches. Quiero cancelar mi suscripción a Avira Prime (5 devices), pero no puedo desde mi account, porque dice que no tengo suscripcciones activas, supongo que es porque estoy en el tiempo de prueba gratuita.
Por favor, deseo anularla.Gracias
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Hello Paloma,
Double post.
Here is the answer:https://support.avira.com/hc/de/community/posts/4525619582737-annullare-il-contratto
Kind regards
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Hola quiero cancelar mi suscripcion de avira y que no vuelvan a cargar nada a mi cuenta de tarjeta dada. CANCELEN AHORA POR FAVOR
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Hello Hector,
Unfortunately we are not able to support languages other than English and German on this board. So please be so kind and send us a request with one of these languages.
Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish
https://my.avira.com/de/dashboard/support/tabs/support ⇒ Support
https://support.avira.com/hc/en-us ⇒ down to Contact AviraPlease note that we are in need to delete your initial posting. Feel free to start a new one but keep it in English or German. If your language skills are limited, use an online translation service of your choice.
Also, we highly recommend to read our Avira Community Guideline step-by-step:
https://support.avira.com/hc/en-us/articles/360003513157-Avira-Community-Guidelines
There you'll find useful information about our community.
Thank you for your understanding.
Many greetings
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I bought in February 2020 an Avira Optimization Suite license (36 months) and I can't install it on my new computer.
I have done all the operations with Avira in Spanish and now when I have a claim you tell me that it is only English and German??? Perhaps you don't have a Google translator to know what I am writing to you...? 21st century? I'm sorry but this is ridiculous, this is the way you have to conquer more clients??
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Hello Hector,
You are writing in the Community, a public forum, here only posts in German or English are processed. It is possible that you also had contact with the support-team in Spanish, as they work in several languages.
We also know apps for editing, Avira has even specified them. In the public forum, however, instructions are only provided in German or English because the smallest mistakes in the translation can have fatal consequences. Above all, these posts are public, and the instructions can be used by other readers, which cannot happen with the GDPR-compliant email instructions with the customer via support. Many thanks for your understandingYou have 2 email addresses stored in your customer account with Avira, one is not yet verified by you.
Please make absolutely sure that you are registered under
https://my.avira.com/en/dashboard/home
with the access data (e-mail address and your chosen password) with which you have previously purchased Avira.
Afterwards, your license will be displayed in your customer account under Subscriptions and you can install or contact support directly from there:
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Here, you can find instructions on how to install the software on a new computer:
How do I transfer my still valid Avira license to a new computer? – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything is still unclear, please let us know, we will be pleased to help.
Many greetings and have a nice weekend
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