Anti Virus "Prime" free trial and Paypal billing. I want my money back!!!

Tertius Riachus Averyius

• June 09, 2021 11:26

I have used the free version of Anti Virus (Avira) for years on my previous computer with windows 7.  Now with the new one and windows 10 I have problems with anti virus.  They give the user the chance to use their extra "prime" functions for a free limited trial period but you still have to give them bank or payment details which is very suspicious.  I see that it is actually a German company.  This is a typical trick used by German and Austrian companies to get people to keep paying.  In other countries they only charge you if you tell them you wish to continue, the Germans assume you want to continue if you don´t contact them and tell them otherwise.  I went through the procedure and gave them my paypal  details.  However I never got their "premium" functions !!!  Every time I look at Avira I still only have the limited free functions or coverage !!!  WHERE ARE MY PRIME EXTENDED FUNTIONS / PROTECTION???   YOU HAVE DEDUCTED €99.9 from my bank account but no sign of any prime functions !!!   If you try to contact the company via their help and contact page, they tell you you cannot contact them if you don´t have a licence!!!   I WANT MY MONEY BACK!!!  BLOODY THIEVING KRAUTS!!!

 

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• 

  pascha45

  • June 15, 2021 14:20
  • Edited

  Hello Tertius Riachus Averyius

  Your details are not understandable for us.

  Did you enter your delivery address in the PayPal order process?

  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Was your license displayed in your customer account after you logged in with your e-mail address that was used for the order and your self-selected passport?

  With a valid license, i.e. correctly registered in the customer account, Premium customers can contact the support team directly:

  https://my.avira.com/en/dashboard/support/tabs/support

  Is the license stored at:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  Please have a look at the information, maybe you will find a solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings

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