CONTESTATION

Completed

Permanently deleted user

• September 27, 2021 07:09

On 26.08.2021 I have charged €79.95 from AVIRA HOLDING 754xxxxxxxx ( number removed) GmbH on my PayPal account.

Not having authorized this operation I invite you to rectify this charge.

With best regards,

MARCO TRAPANI

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• 

  pascha45

  • September 27, 2021 08:11

  Hello Marco,

  Please log in to your customer account  https://my.avira.com/en/dashboard/home   with the email address you used to order the license. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address https://my.avira.com/en/dashboard/subscriptions/tabs/plans.

  You have entered 3 email addresses in the Avira customer account, please also check whether these are all verified.
  Did you add the delivery address during the PayPal order process?
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please have a look at the information, maybe you will find the solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here the community is a publicly accessible forum, personal data may and can neither be questioned nor processed here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR.

  From here - from  the publicly accessible community - we do not have access to your customer account. Thank you for your understanding.
  
  Many greetings

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