Umbrella closed, protection on?

Answered

Permanently deleted user

• November 11, 2021 20:58

Hello,

I have used Avira for many years and love the product.  I am familiar with several behaviors including that the umbrella icon in Windows 10 will be open to indicate protection is on.  Recently, I've noticed that the umbrella is closed, even though when I am in the software, it says protection is on.  

Is protection on, and if so, how can I get the umbrella to open back up to give me that reassurance?

Thanks in advance.

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• 

  pascha45

  • November 14, 2021 08:41

  Hello Ryan,

  What have you already done to change this behavior?
  Which Avira version is installed on your system, Free or purchased version?

  Have you already tried a repair installation:

  Repair your Avira Security for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the behavior has not changed, here is a guide for uninstalling and reinstalling

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  and subsequent reinstallation

  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  and also for manual reinstallation:

  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license can contact the support team directly at

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  
  From there, a check of your installation can be initiated, to which we unfortunately do not have access here in the public forum.

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings and a nice Sunday

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