Code for premium not received

Completed

Permanently deleted user

• December 07, 2021 19:00

I bought a premium subscription in a 97% discount promotion. I paid by Paypal. I got the paypal charge, but have not received any code. The charge was made on September 15. I guess I made the purchase following some link, but I have not received the code for premiu account activation.

Yes 0 No

• 

  pascha45

  • December 08, 2021 07:37
  • Edited

  Hello jose carlos,

  We are sorry for your inconvenience regarding the purchase of the license.

  Did you enter the delivery address in the PayPal order process? See:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.
  Please log in to your customer account with the email address you used when placing the order.
  At https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  your license will be displayed and can be installed from there.
  You no longer need an activation code, the license is activated when you place your order.
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data protection GDPR.
  Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  If anything is still unclear, please let us know, and we will be pleased to help.

  Best wishes and a peaceful pre-Christmas time

  Yes 0 No
• 

  Permanently deleted user

  • December 07, 2021 20:50

  I have an email account registered on Avira and a different one in Paypal.

  Should I switch the one on Avira to the same registered on Paypal?

  Thanks for your help

  Yes 0 No
• 

  pascha45

  • December 08, 2021 07:43

  Hello jose carlos,

  Please log in to your customer account with the e-mail address you used when purchasing the license. Your subscription will then be displayed at https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  and can be installed from there by clicking on INSTALL.

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always registered to the email address used when purchasing and is automatically activated under this email address.
  We have already provided you with the installation instructions - also in an illustrated guide.
  You have also contacted the support team and already created a ticket there.
  The support team will provide you with further information in your ticket.
  Many thanks for your understanding.

  Many greetings and a peaceful pre-Christmas time

  Yes 0 No

Please sign in to leave a comment.