cancel my order

Completed

Permanently deleted user

• December 10, 2021 06:00

cancel my order,

my order number 290xxxxxx  Your personal data (ref. no.) has been removed, already pay  money but  can't  download

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• 

  pascha45

  • December 10, 2021 07:22

  Hello 佳宏 房,

  You want to cancel your subscription.

  We already provided you with the instructions a month ago in your post:

  https://support.avira.com/hc/de/community/posts/4409909023377-cancel-my-order

  
  Here you can find a description again:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We regret that we cannot help you with your refund, we do not have access to your customer account. We have already described this to you. Only the support team has your contract documents. Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by email Data protection GDPR-compliant. Please contact the support team, which you can reach from your account.

  Best wishes and a peaceful pre-Christmas time

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