No subscription, No account , haven't used Avira in a long time but was billed $108.86 for renewal!
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I haven't used Avira products in a long time and am not interested in the product. I couldn't cancel the subscription because my account shows I have no subscription. I noticed a charge on my Federal Benefits debit card just today in the amount of $108.86 for Avira Prime. I am a disabled senior citizen on an extremely low income That , for me is an enormous chunk of my monthly income.Idon't intend to install or in any way use your product/s . Please refund ASAP. I've also contacted cleverbridge with a similar message. Please advise ASAP. I feel scammed!!!
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Hello Rene,
Please check the following instructions. There you will find them for cancellation and refund.
Your license must be cancelled to stop being billed for renewals. Please deactivate the automatic license renewal (otherwise you will get further invoices for this license) or cancel the license.
You will also find instructions on how to get a refund, this can only be initiated by the owner of the license, we have no authority to do this.
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Premium customers with a valid license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
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- https://support.avira.com/hc/en-us scroll down to Contact Avira
If something is still unclear, please let us know, we are pleased to help.
Merry Christmas, all the best for the coming year and stay healthy.
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Your instruction (which I've attempted to follow on several occasions) have not helped me at all!. I keep being redirected to the beginning. I've been at this for over a week now It's almost as if my initial message was not read by a real, living person. I need this resolved ASAP. Please refund $108.86, which was charged to my federal benefits debit card (number ending in 7009) on Dec 16th via CBI*Cleverbridge INC At 11:44:42 with a ref No.of 310XXXXXX Why does Avira make it virtually impossible to speak to anybody in customer support?! Please advise ASAP. or will this require I report the issue to BBB?
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Hello Rene,
We are sorry for the inconvenience caused to you by the license.
We have removed your personal data for your safety.As we mentioned before, we are a public forum, an user2user forum, open for all to read and access. See here:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
As we already pointed out:
"You are writing here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding."We do not have access to your customer account, this is only GDPR-compliant with the access data - which you have used with the 1st order - possible via the support team. We have already communicated the access to the support.
Furthermore, we have seen that you have already contacted support via Cleverbridge.
You will receive further information via the support team.
Thank you for your understanding.Greetings and all the best for the New Year.
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