Scam subscription.

Mara Pantanella

• May 13, 2022 12:38

Sorry. About one year ago I received an email from Avira (!?) asking me to subscribe at 1 euro for the first year the upgranding to Premium. now I received an automatic charge on my Paypal account of 34.95 euro without any forewarning. I would have liked to cancel the subscription but on you site, in My Avira, I didn't find any subscription and when I verified the sender of the email, I discovered it was Cleverbridge.com. I think it's a scam, and I donn't know now how to cancel the subscription on their site. The charge is automatic on Paypal. I hope you can help me and, anyway, to report to official Avira this situation. thank you very much. Mara Pantanella.

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• 

  pascha45

  • May 13, 2022 14:02

  Hello Mara,

  Cleverbridge is responsible for the payment of the ordered license, that is correct.
   
  You have accepted Avira's offer. Now you will receive the extension, if you have not deactivated it in your customer account. It is pointed out that the amount is only valid for 1 year, after that, it will be updated to the current list price.
  You have the option of deactivating the automatic licence renewal in your customer account, a desired setting is available to you.

  You can set the automatic licence renewal according to your wishes, see:
  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you enter the delivery address in the PayPal order? See:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You have entered 2 e-mail addresses in your Avira customer account. One of these addresses has not yet been verified by you. Please check your e-mail addresses in your Avira customer account, then you will also be able to see the announcement of the extension.

  Please make sure that you are registered at 

  https://my.avira.com/de/dashboard/home 

  with the access data (e-mail address and your chosen password) with which you have previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can make your settings from there and also contact support directly:

  https://my.avira.com/de/dashboard/subscriptions/tabs/plans 

  If it is not displayed, the access data is not correct. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Here you can find the instructions for your request, the cancellation and the refund can be carried out according to the following instructions.

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Many greetings and have a nice weekend

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