anybody else scammed
I renewed my license end of August, I am trying to update the renewal in my laptop, but I receive already for months that there is a problem at their side. When wanting to remove the net renewal, so I am no longer being scammed, I get a notification that there is a problem at their side. And when I want to contact the people for Avira, it leads me to this community page.
So, anybody else getting scammed, or anybody knows how I can turn of the renewal with AMEX?
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Hello Herman,
Before deliberately imputing incorrect intentions to other contractual partners, it is always advisable to check the own data.
Here you can find the Community Guidelines, which ask for fair behaviour within the community.
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraYou write:
And when I want to contact the people for Avira, it leads me to this community page.
Premium customers with a valid license and correct registration can contact the support team from the customer account directly under "SUPPORT".
Please check the payment, if no contact is possible, something is wrong with your registration.
If the payment has been processed correctly, and you have been debited, please check the access data you used to register.
Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.Here you can find the instructions for deactivating the renewal
Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | AviraWe have noticed that you have also contacted support and have already created a ticket there.
You will receive further information from the support team in your self-created ticket. Thank you for your understanding.Best regards
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