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malcolm moore

• February 26, 2023 08:51

why do you get charged for avira when you don't have it,and why does it take them so long to  answer and refund

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• 

  pascha45

  • February 26, 2023 12:00

  Hello Malcolm,

  Unfortunately, we cannot understand your request based on the information you have provided.

  You are writing here in the Avira Community, a publicly accessible forum, unfortunately we do not have access to your customer account. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have noticed that you have contacted the support team several times and have also received an answer.

  Here you can find information about your question:
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you add the delivery address to the PayPal order process?
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you set the automatic renewal correctly according to your wishes in your customer account?
  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you will find the instructions for the cancellation of your license, have you already followed them:

  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you can find the instructions for the refund, have you already followed them:
  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  If you have contacted the support, it makes sense to answer in this created ticket or to ask further questions. Creating each additional question with a new ticket will only result in the previously posted questions being updated in this last ticket, and thus always automatically added to the end of the current questions. 

  Please always add new questions in the ticket you created. Contacting the support and the community about the same issue will only lead to duplicate processing. Thank you for your understanding.

  If anything is still unclear, please let us know, we will be pleased to help

  Many greetings and have a nice Sunday

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