Avira won't activate

Answered

Permanently deleted user

• February 13, 2021 00:37

Okay so I just bought the 10.99 a month family prime but it doesn't seem to want to activate, it says I don't have an subscription on both the application and the website even tho I have proof of the invoice I've been sent? 

can anyone help me out please? 

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• 

  pascha45

  • February 13, 2021 09:06
  • Edited

  Hello Ollie,

  Without further information we can't get an idea about your question.

  • Which OS is installed on your system?
  • Where did you purchase the license? Avira Online-Shop?
  • Is the license displayed in your customer account?
  • Did you pay with PayPal?

  Did you log in to your Avira account with the email address you used to purchase the license? The email address you used to purchase the license must be the same as the one in your Avira account, the license will be activated to the email address immediately upon purchase and can be installed from there with a click to "Install".

  https://support.avira.com/hc/en-us/articles/360007296878-How-do-I-install-a-product-via-My-Avira-Account- 

  With the answers and precise information we will try to help with concrete details.

  Many greetings and have a nice weekend

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• 

  Permanently deleted user

  • March 06, 2021 02:08

  Sorry for a very late reply but: 

  I have Win 10 

  I purchased it from the avira security application on pc 

  It is not (i do have receipt for it which i'll attatch)

  I did pay with paypal yes.

  So I have my account which the email for that is ollieslum****@gmail.com which is the account I purchased the subscription but it doesn't show that I have bought it, I did buy Avira monthly for 10.99 a month but used paypal with the email emmasl******@gmail.com, i hope this is enough information, Many thanks Ollie 

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• 

  pascha45

  • March 08, 2021 09:02

  Hello Ollie,

  The community is a publicly accessible forum, personal data should not be publicly displayed here. The personal data (copy of invoice) has been removed for your protection according to our community guidelines

  Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is activated immediately.
  Did you add the delivery address to PayPal during the order process so that PayPal does not have to create a new account for you?
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira
  Please check in your customer account the email address used by PayPal for the purchased licence.

  The community is a publicly accessible forum, personal data may not be processed here according to the Data Protection GDPR. Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

  Premium customers with a valid licence can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down ⇒ Contact Avira

  If anything is still unclear, please let us know, we will be happy to help.

  Best regards

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