canceling a subscription ? and no support

Completed

oscar popham

• January 19, 2022 11:01

Hello ive been trying to contact support about my subsciption ?

i have left multiple posts trying to cancel my subscription since monday & refund 

is it possible to have someone contact with the progress of the refund

the request reference  number: Id#784316

best wishes

Oscar

Yes 0 No

• 

  pascha45

  • January 26, 2022 20:39

  Hello Oscar,

  Hello Oscar,

  Below you will find instructions on how to cancel your license and get a refund.

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we are pleased to help.

  Kind regards

  Yes 0 No
• 

  Katrin Herrmann

  • June 12, 2024 20:26

  Hello, I need to cancel my dad`s subscription. He cannot do it himself due to his age and sickness. Please can you send me a contact telephone number to get in touch with someone who can help me cancel his subscription? Thank you and best regards.

  Yes 0 No
• 

  pascha45

  • June 13, 2024 12:33
  • Edited

   Hello Katrin,  

  You are writing here in the Avira Community, a publicly accessible user2user forum.
  We have neither access to the Avira customer account described for your father nor to the Avira installation of the corresponding subscription.

  The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about a licence or installation can only be processed by the support team via the Avira customer account in compliance with the GDPR by email.

  The Avira Community is not a way to contact Avira Support directly.  See the Avira Community Guidelines:
  "How to create a post ⇒ Details matter"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone. You have the subscription details and can also get help cancelling the subscription from there.

  You have already contacted the support team several times. The digital assistant Mark has drawn your attention to this: ‘I am here to help, but my assistance is limited to your subscription level.’ and ‘If you have an account, please log in for premium support services.’
  Satisfactory support is only possible with a correct registration. 

  You have also already contacted Avira Support. In addition, you know the access data for your father's subscription and the reference number.

  You can find the instructions for cancelling a subscription here: 
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  and also for a refund:
  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  Best regards

  Yes 0 No

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