FAQ: No valid license in Avira customer account despite purchase/ license renewal

Dear community,

Again and again the topic "I have renewed my license, but no license in my Avira account" or similar comes up.

Here you can find answers to these or similar questions/ situations:

• Why have I not received my purchased Avira product?

https://support.avira.com/hc/en-us/articles/360000225938-Why-did-I-not-receive-my-purchased-Avira-product-

• How can I change my Avira email address if I pay with PayPal?

https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal-

In most cases, the solution can already be found here. Should there still be a need for further assistance, we must point out that - due to the DSGVO - we are not allowed and not able to process or edit personal data in a public forum. Therefore:

•  How do I get help with my Avira product?

https://support.avira.com/hc/en-us/articles/360007758937-Where-do-I-receive-support-for-my-Avira-product-

Again, please do not post personal data such as e-mail addresses, reference numbers, phone numbers, etc.! This violates the community guidelines and is primarily for your protection!

https://support.avira.com/hc/en-us/articles/360003513157-Avira-Community-Guidelines

Best,

Arthur Lukas Huptas

Avira Community Manager